Archive for May, 2020



Personal Protective Equipment (PPE) for ERF Customers

We have a range of PPE available for our customers, so that you can continue to work safely.

Call 0115 920 3961 to order or speak to your local ERF team.

Face MaskN95FFP2WV KN95 FFP2

Face Mask Anti Infection – FFP3KN99 FFP 3

Blue Nitrile Glove – LargeNLSNGLOVELBLUE or Medium – NLSNGLOVEMBLUE

Face Shield ProtectorVISOR1

Hand Sanitiser Hand Gel ALCGEL5L 5L



We are Opening More Branches to Help you

ERF Wolverhampton and ERF Newark are now Open

Due to increase in customer demand, we are pleased to let you know that as of Friday 22nd May, our Wolverhampton and Newark branches are also open.

Deliveries

We can offer deliveries for all our customers, just give your normal branch phone number a call and the ERF team will be on hand to help.

Branch phone numbers are below:

Andover 01264357374
Birmingham 01218091980
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
FCC Mansfield 01623631200
Ilkeston 01159306858
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Open Branches

Andover

Cannock

Nottingham

Leicester

Newark

Wolverhampton

Call and Collect

Collections are available from our open branches listed above.

Safe Working Practices

We all want to get back to work and ensure that we are able to do so safely. Therefore we have been working hard to make our branches safe, in line with the COVID-19 guidelines. There are limits on the number of people allowed in the branch and our team will be wearing the necessary PPE equipment so that you feel safe to come to the branches and collect your goods. Find out more about our ERF safe working practices here. If you have any suggestions or comments for the team, please let us know.

 

We will continue to keep you updated as and when we open the other branch locations.

Thanks for your patience and stay safe.

The ERF Team



ERF COVID-19 Safe Working Practices

We are open and more information on which businesses are open for collections, can be found here. 

The safety of our customers and our colleagues is our number one priority. We are therefore working hard to ensure that all the necessary safety measures are in place to that we can get back to working together and getting the economy moving again.

Your concern is our concern, so we have implemented the below safe working practices into the ERF business to protect us all:

Deliveries from us:

  • All delivery drivers have personal protective equipment (PPE), including disposable gloves worn for all delivers, face masks and eye wear when the site requires.
  • We shall advise you of our arrival on site via phone.
  • We will then unload our own vehicle, placing the goods where advised.
  • No signature will be required, your name will be taken and placed on the delivery sheet.
  • We will then return to our vehicle ensuring that you attend to your goods.
  • Then we will leave your site.

ERF van_07.05.20

 

 

 

 

Deliveries to us:

  • Drivers and suppliers to communicate delivery date and details prior to delivery.
  • We will watch the delivery being unloaded.
  • We shall then visually check the goods.
  • The ERF colleagues name can be used to ‘sign’ for the delivery, as no signature shall be given.

ERF Delivery Drivers:

  • All our vehicles and drivers have a COVID-19 safety pack on board.
  • Our drivers are trained in delivering to open and enclosed sites.
  • Disposable gloves are worn for all deliveries. Where sites are enclosed or internal to buildings, our drivers will wear safety glasses and masks for your delivery.
  • We will not ask for a signature but will take a name and a photograph of the delivered goods.
  • We will monitor all changes in the government guidance and apply these rules to our deliveries.

Sales Counters:

  • FREE masks for customers to wear while in the branch.
  • All counters have instructions clearly marked on the door before entry.
  • Social distancing is clearly marked on the floor.
  • Staff wearing all necessary PPE minimum gloves, (eyewear and masks where appropriate).
  • Goods placed on counter. We will step back to keep distance.
  • Customers steps forward and takes their goods.
  • Customer leaves giving name for COVID-19 as signature.
  • Please observe the maximum numbers allowed in each branch at any one time.

ERF Stores:

  • Safe working practices.
  • Social distancing.
  • PPE worn.
  • Clear marking.
  • No external visitors.
  • Site cleaned at regular intervals.

Visitors:

  • All visitor meetings are to take place over virtual conferencing when possible.
  • If face to face meetings are unavoidable, then social distancing must be observed.
  • Adhere to all government guidance.

 

We thank you in advance for you help and support on the above. Should you have any specific concerns or queries, please speak to a member of the ERF team who will do what they can to accommodate.

Many thanks,

The ERF Team



May Bank Holiday – Customer Update

ERF will be closed for the bank holiday from Friday 8th May to Sunday 10th May.

Our branches at Nottingham, Andover, Cannock and Leicester will be open again on Monday 11th May and we will continue following the government guidance on social distancing.

Moving forwards we will be monitoring the demands of our customers each day and will keep you updated.

We are here to support all our customers during this time. To place an order, please ring your normal branch phone number and a member of the ERF team will be on hand to help.

We want to say thank you for your patience and your business during this time. We do not take it for granted.

Wishing you a relaxing and safe bank holiday weekend.

 

The ERF Team



Customer update – Leicester now open

Here is the latest update from the ERF team for you.

Leicester now open

  • We are pleased to announce that Leicester is now also open for collections and to support our customers with deliveries across the midlands. The branches open for collections are Andover, Cannock, Nottingham and now Leicester too.

Call your local branch to arrange a collection or delivery.

 

New beginnings

  • We are looking ahead to the new way of working together in the future. This may mean more video call meetings, extra safety measures in place in the branches and to continue working with you on how we can best serve your needs.

 

Growth week on week

  • During the weeks of lockdown, we have continued to review our business and the demand from our customers. As we enter May, all the signs are positive that more and more people are returning to work and this is a good sign for us all. We have seen growth week on week, of demand for our products and services and we are proud to be here to help.

 

Increases in customer demands

  • Our customers are our number one priority and we are seeing an increase in demand for collections and delivery. We will continue to review how we can better provide these services and always welcome any feedback you may have.

 

We would like to take this opportunity to thank our customers and our supplier partners for their support during these times.

Stay safe.

Robin Combellack

Head of Company