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We are Opening More Branches to Help you

ERF Wolverhampton and ERF Newark are now Open

Due to increase in customer demand, we are pleased to let you know that as of Friday 22nd May, our Wolverhampton and Newark branches are also open.

Deliveries

We can offer deliveries for all our customers, just give your normal branch phone number a call and the ERF team will be on hand to help.

Branch phone numbers are below:

Andover 01264357374
Birmingham 01218091980
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
FCC Mansfield 01623631200
Ilkeston 01159306858
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Open Branches

Andover

Cannock

Nottingham

Leicester

Newark

Wolverhampton

Call and Collect

Collections are available from our open branches listed above.

Safe Working Practices

We all want to get back to work and ensure that we are able to do so safely. Therefore we have been working hard to make our branches safe, in line with the COVID-19 guidelines. There are limits on the number of people allowed in the branch and our team will be wearing the necessary PPE equipment so that you feel safe to come to the branches and collect your goods. Find out more about our ERF safe working practices here. If you have any suggestions or comments for the team, please let us know.

 

We will continue to keep you updated as and when we open the other branch locations.

Thanks for your patience and stay safe.

The ERF Team



ERF COVID-19 Safe Working Practices

We are open and more information on which businesses are open for collections, can be found here. 

The safety of our customers and our colleagues is our number one priority. We are therefore working hard to ensure that all the necessary safety measures are in place to that we can get back to working together and getting the economy moving again.

Your concern is our concern, so we have implemented the below safe working practices into the ERF business to protect us all:

Deliveries from us:

  • All delivery drivers have personal protective equipment (PPE), including disposable gloves worn for all delivers, face masks and eye wear when the site requires.
  • We shall advise you of our arrival on site via phone.
  • We will then unload our own vehicle, placing the goods where advised.
  • No signature will be required, your name will be taken and placed on the delivery sheet.
  • We will then return to our vehicle ensuring that you attend to your goods.
  • Then we will leave your site.

ERF van_07.05.20

 

 

 

 

Deliveries to us:

  • Drivers and suppliers to communicate delivery date and details prior to delivery.
  • We will watch the delivery being unloaded.
  • We shall then visually check the goods.
  • The ERF colleagues name can be used to ‘sign’ for the delivery, as no signature shall be given.

ERF Delivery Drivers:

  • All our vehicles and drivers have a COVID-19 safety pack on board.
  • Our drivers are trained in delivering to open and enclosed sites.
  • Disposable gloves are worn for all deliveries. Where sites are enclosed or internal to buildings, our drivers will wear safety glasses and masks for your delivery.
  • We will not ask for a signature but will take a name and a photograph of the delivered goods.
  • We will monitor all changes in the government guidance and apply these rules to our deliveries.

Sales Counters:

  • All counters have instructions clearly marked on the door before entry.
  • Social distancing is clearly marked on the floor.
  • Staff wearing all necessary PPE minimum gloves, (eyewear and masks where appropriate).
  • Goods placed on counter. We will step back to keep distance.
  • Customers steps forward and takes their goods.
  • Customer leaves giving name for COVID-19 as signature.
  • Please observe the maximum numbers allowed in each branch at any one time.

ERF Stores:

  • Safe working practices.
  • Social distancing.
  • PPE worn.
  • Clear marking.
  • No external visitors.
  • Site cleaned at regular intervals.

Visitors:

  • All visitor meetings are to take place over virtual conferencing when possible.
  • If face to face meetings are unavoidable, then social distancing must be observed.
  • Adhere to all government guidance.

 

We thank you in advance for you help and support on the above. Should you have any specific concerns or queries, please speak to a member of the ERF team who will do what they can to accommodate.

Many thanks,

The ERF Team



May Bank Holiday – Customer Update

ERF will be closed for the bank holiday from Friday 8th May to Sunday 10th May.

Our branches at Nottingham, Andover, Cannock and Leicester will be open again on Monday 11th May and we will continue following the government guidance on social distancing.

Moving forwards we will be monitoring the demands of our customers each day and will keep you updated.

We are here to support all our customers during this time. To place an order, please ring your normal branch phone number and a member of the ERF team will be on hand to help.

We want to say thank you for your patience and your business during this time. We do not take it for granted.

Wishing you a relaxing and safe bank holiday weekend.

 

The ERF Team



Customer update – Leicester now open

Here is the latest update from the ERF team for you.

Leicester now open

  • We are pleased to announce that Leicester is now also open for collections and to support our customers with deliveries across the midlands. The branches open for collections are Andover, Cannock, Nottingham and now Leicester too.

Call your local branch to arrange a collection or delivery.

 

New beginnings

  • We are looking ahead to the new way of working together in the future. This may mean more video call meetings, extra safety measures in place in the branches and to continue working with you on how we can best serve your needs.

 

Growth week on week

  • During the weeks of lockdown, we have continued to review our business and the demand from our customers. As we enter May, all the signs are positive that more and more people are returning to work and this is a good sign for us all. We have seen growth week on week, of demand for our products and services and we are proud to be here to help.

 

Increases in customer demands

  • Our customers are our number one priority and we are seeing an increase in demand for collections and delivery. We will continue to review how we can better provide these services and always welcome any feedback you may have.

 

We would like to take this opportunity to thank our customers and our supplier partners for their support during these times.

Stay safe.

Robin Combellack

Head of Company



Essential Services Emergency Call Out Over Easter

During the Easter period we will be operating an ESSENTIAL SERVICES emergency call out for our customers.

If you need to speak to us regarding an emergency requirement, please call one of the following numbers, depending on where you are based:

East Midlands: 07891 678347
West Midlands:  07977 254464
Andover: 07432 640304

If your enquiry is non-urgent, please leave a message and we will get back to you on Tuesday.

We hope that you enjoy the long weekend (if you are lucky enough to get one) and we look forward to continuing to help during these bizarre times.

Stay safe,

 

The ERF Team



We are open for business

We are open and here to help.

(updated on 01.05.20)

We are pleased to confirm that we are open for deliveries.
Call your normal branch number and the ERF team will be on hand to help.

Collections are available from Andover, Cannock, Leicester and Nottingham.

Branch phone numbers are below:

Andover 01264357374
Birmingham 01218091980
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
FCC Mansfield 01623631200
Ilkeston 01159306858
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

We will keep you updated as we continue to monitor the situation.

The ERF Team



ERF Open for our Customers from 3 key Branches

We are open to support our customers from 3 key branches

We are pleased to let you know that ERF will continue to be open for our customers, operating from three key branches: Andover, Cannock and Nottingham.

Collections will also be available from these three locations from our £3.2m stock holding.

These businesses will stay open due to the ties with the NHS and Ministry of Defence (MOD) and we will be able to meet all our customer’s needs from these branches.

Due to significant investment in our IT infrastructure, we are fortunate that all our systems are cloud based and therefore we are able to continue to work remotely.

If you wish to place an order, please ring your normal ERF branch number and a member of the team will be on hand to help you.

ERF branch details:

Andover
1, Andover Trade Park, Andover SP10 3ZL
Open 7.30am – 5pm, Monday to Friday

Cannock
1, Ash Park, Hyssop Cl, Hednesford, Cannock WS11 7AX
Open 7.30am – 5.30pm, Monday to Friday

Nottingham
Salop St, Daybrook, Nottingham NG5 6HD
Open 7.30am – 5.30pm, Monday to Friday

Site deliveries will also be available where appropriate.

Payments
We are trying to avoid travelling to our local bank during the current circumstances and therefore we kindly ask that where possible, all customers pay via card or bank transfer, instead of cheque.

For card payments please call us on 01159 203 960 and we will process over the phone.

For bank transfer our details are:
Sort Code:
 20-52-77
Account number: 30337498

We thank you for your continuous support and communication during these times and wish to reassure you that we will do all we can to further support our customers in any way we can.

If you have any queries or wish to discuss something with the team, then please not hesitate to get in touch.

The ERF Team



Coronavirus Covid-19 – Customer Updates

With the developments from the government on the current outbreak of the coronavirus, we wanted to update you on how we can provide you, our customers, with minimum contact and maximum service.

Safe ways to order:

  • Call and collect
  • WhatsApp and collect
  • Email and collect
Branch Branch number WhatsApp number Email address
Andover 01264 357374 07432 640304 Sales.andover@erfelectrical.co.uk
Birmingham 0121 809 1980 07968 415843 Sales.birmingham@erfelectrical.co.uk
Blaby 0116 278 8000
07976 934539
Sales.blaby@erfelectrical.co.uk
Cannock 01543 570500 07977 254464 Sales.cannock@erfelectrical.co.uk
Derby 01332 344114 07891 678347 Sales.derby@erfelectrical.co.uk
Ilkeston 0115 930 6858 07909866982 Sales.ilkeston@erfelectrical.co.uk
Leicester 0116 262 8421 07506 294800 Sales.leicester@erfelectrical.co.uk
Mansfield 01623 631200 07976 963066 Sales.mansfield@erfelectrical.co.uk
Newark 01636 610800 07432640305 Sales.newark@erfelectrical.co.uk
Nottingham 0115 920 3961 07976 935364 Sales.nottingham@erfelectrical.co.uk
Nuneaton 024 7634 6953 07767 325 980 Sales.nuneaton@erfelectrical.co.uk
Wolverhampton 01902 871853 07855 808814 Sales.wolverhampton@erfelectrical.co.uk

Collection of goods:

  • Goods which have been ordered for collection at branch, can be collected through the shutter doors to the stores.
  • Please be respectful of the social distancing guidelines from the government.

Deliveries:

  • We will be running deliveries to site where appropriate. Please speak to your branch manager to find out more.

Payments for customers with accounts:
Card payments are being taken as normal, over the phone via the credit control phone number 01159 203 960 or via bank transfer to:

Sort code: 20-52-77
Account number: 30337498

You can also email the credit control team on creditcontrol@erfelectrical.co.uk.

We know that everyone is facing their own challenges, but timely payments are appreciated now, even more so than normal, in these unprecedented times.

We have reduced our teams working in offices and branches based on government guidelines, but we are still fully equipped to take all your calls, so please get in touch if you have any requirements.

These are challenging times, but we wish to continue to support our customers as much as we can, for as long as we can.

Thanks in advance for your cooperation.

The ERF Team



eFIXX Electrical Contractor FREE Event Comes to Nottingham in partnership with ERF Electrical

Unfortunately, due to external factors we have had to postpone this event. Keep your eyes peeled for future ERF events.

 

Places are limited for the Nottigham eFIXX event, so book now to avoid missing out!

Register Here

 

 

Who:

The eFIXX event brings together local electrical contractors, the NICEIC and your local electrical wholesaler for networking, fun and the latest industry news.

What:

The agenda for the event is as follows:

4:00 pm – Registration – Tea’s on the table

4:30 pm – Supplier workshops – a chance to meet the electrical manufacturers

6:00 pm – BREAK – Bar Open (feeling thirsty?)

6:30 pm – Welcome

6:40 pm – Marketing bootcamp – Advice on how to make yourself more successful on social media

6:55 pm – Smart homes

7:15 pm – Electric vehicle charging  – How to plug in to the opportunities

7:35 pm – Ask the NICEIC – Your regs questions answered

8:00 pm – BREAK – Bar Open (Thirsty again?)

8:20 pm – Live Q&A plus supplier workshop round-up

9:00 pm – Competition (fastest electrician) results and prizes

WIN – Are you the UK’s fastest electrician? Find out more about the Apprentice Wall competition, which we will be running at the Nottingham event here.

Great prizes on offer!

eFIXX Nottingham event apprentice wall

 

When:

Tuesday 17th March from 4:00pm – 9:00 PM

Add to Calendar

Where:

Nottingham College (EMTEC Ruddington Campus) – Ruddington Fields Business Park, NG11 6JZ

Get directions here

Check out where your local ERF branch is.

Why:

The purpose of the Nottingham eFIXX event is to provide electrical contractors and product manufacturers with a platform for sharing ideas, networking and having some fun with those in the industry.

Find out more about the event in the video below:

There is no cost to you for attending but places are limited for these events and spaces are already filling up fast.

Register to attend here, to make sure you don’t miss out.

 

If you have any queries, then just ask the team in your local branch.