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How can Electricians Earn Themselves a Five-Star Review? 

At ERF Electrical we wanted to know what makes a customer give an electrical installer a five-star review.

The answer? One in five customers give top marks to those that clean up after themselves. We analysed 1,000 five-star Checkatrade reviews across 10 major cities, with our research showing that electricians and electrical contractors are most likely to receive an ‘excellent’ five star review for being tidy, professional, punctual, friendly and courteous. 

Interestingly, those living in Bristol value cleanliness above anything else, while residents in Liverpool, Glasgow and Leeds praise good time management. In Liverpool, punctuality was mentioned in 25% of top reviews.

The highest-ranked qualities, according to the percentage of reviews they appeared in, were:

  1. Tidy/clean (21%)
  2. Professional (20%)
  3. Polite/courteous (20%)
  4. On-time (18%)
  5. Friendly (16%)
  6. Reliable (10%)
  7. Efficient (10%)
  8. Helpful (7%)

The research also reveals that Leicester residents are most likely than anywhere else to praise those with good manners, with one in five (22%) of reviews mentioning the friendliness of an electrician.

The highest-ranked qualities, according to city, were: 

  1. Bristol – tidy, professional, efficient, reliable, friendly
  2. Birminghamprofessional, tidy, polite, reliable, friendly
  3. Edinburgh – professional, reliable, tidy, friendly, on-time
  4. Glasgow – on-time, professional, efficient, tidy, friendly
  5. Leeds – on-time, professional, friendly, tidy, polite
  6. Leicesterfriendly, professional, on-time, tidy, helpful
  7. Liverpool – on-time, professional, polite, tidy, friendly
  8. London – professional, friendly, polite, reliable, helpful
  9. Nottinghamprofessional, polite, on-time, tidy, courteous
  10.  Sheffield – professional, friendly, polite, efficient, tidy

Tidiness and friendliness were mentioned among the top qualities in nine of the ten cities we looked at. Other five-star reviews gave credit to knowledgable, trustworthy and respectful electricians. 

Four ways you can boost customer satisfaction

Here are a few ways you can increase your chances of getting an excellent rating:

 

Ask for feedback

It might sound obvious, but how do you know what you’re doing well, or not doing so well, if you don’t ask? Sending out customer satisfaction surveys are a great way to identify any areas of improvement and track progress over time. It also shows customers that you take your customer service very seriously, with an opportunity to ask those who were most impressed to provide a review or testimonial to your site.

 

Provide a personal service 

People like to be treated as individuals. Personalise your emails and requests for quotes, or even better pick up the phone and get to know your customers. If you own an electrical company, it may also be worth considering if you can implement a system whereby an electrician is assigned to a customer, so that they can get the same person each time. This helps build better personal relationships.

 

Reward loyalty

Is there a loyalty scheme you can implement to encourage repeat business and thank your returning customers? It could be something as simple as sending them a card at Christmas, or giving them a little discount off their bill.

 

Think technology

Providing a good service doesn’t just happen on the job – customers will begin to form an impression from the moment they visit your website, or pick up the phone. People want a quick response, which is why so many businesses have turned to AI for help (think chatbots!). While we will always value a more personal service, chatbots can provide answers to your most frequently asked questions, or point someone in the direction of where they can find the information they require, for example.

 



Electrical Meter Calibration Day at ERF Blaby Sparks Great Turnout

ERF Blaby Assists Large Numbers of Local Electrical Contractors to get Their Meters Calibrated

Last week, on Wednesday 9th September, the ERF team at Blaby calibrated over 40 customers meters.

The calibrations were conducted by a calibration partner, who are experts in electrical testing calibration. Meters were either collected or dropped off between 8am and 12.30pm and were all calibrated on the same day.

We know that it may have been difficult during lock down and this period of uncertainty to get your meters tested, and that is why we are even more committed to ensuring we are able to provide this service to you.

Missed the calibrations at Blaby? No problem. We have a large number of calibration dates throughout the rest of the year. Check out the dates and book yourself a place here: ERF Calibration dates.

 

ERF Blaby Service Manager Jack Skelton commented:

“ERF Blaby’s calibration day yesterday 09.09.2020 was supported overwhelmingly. 42 testers were calibrated for our loyal customers as well as food, drink and a lot of laughs. As a whole, the day reiterated the unmatched support from the local area our ERF branch receives, which we are hugely grateful for”.

 

Social Distancing and PPE

During these times we are committed to continuing to provide services like these in the safest way possible. We have FREE masks for customers to wear whilst in branch, hand sanitiser, gloves and lots of signs to help let our customers know how to keep themselves safe. Social distancing is practised at all times by both staff and the ERF team and we are confident that we continue to operate in a covid secure way.

Should you have any concerns, or need you meters collecting, please speak to you local ERF team.



Electrical Meter Calibration dates for 2020

Electrical Meter Calibration events

ERF offer an expert repair and calibration service for all brands of electrical test equipment.
Our partnership engineers understand and appreciate the technology and provide both repair and calibration services.

ONLY £25 per meter +VAT

Register your place at a calibration event near you here

Drop-in or drop-off your meters beween 8am and 12.30pm.

Electrical meter calibration dates at the ERF branches:

October
Newark 21st October
Wolverhampton 28th October – to be held at the Cannock branch

November
Nuneaton 4th November

Meters included:
– Multifunction testers
– Pat testers
– Single instruments
– Checkboxes
– Earth resistance testers
– Mulitmeter
– Clamp meter
– Thermometer
– Rcd & insulation testers

Register your place at a calibration event near you here

Some branches will want you to attend on the day and others may be able to arrange collection of your testing equipment.
Please speak to your local branch to find out more.
kewtech meter


Extended Opening Hours for all ERF Branches

From 1st September 2020, all ERF branches will have extended opening hours.

The new opening hours are:

Monday to Thursday: 7.30am – 5.30pm

Friday: 7.30am – 5pm

This decision was made so that we can better look after our customers, from the branches and ERF Support Centre.

All 12 ERF branches will have the same opening hours.

Hope to see you soon!

The ERF Team

 

 



ERF Safe working practices for COVID-19

ERF Safe working practices:

Here is a reminder on what we are doing at ERF to keep you safe.

 

Deliveries from us:

  • All delivery drivers have personal protective equipment (PPE), including disposable gloves worn for all deliveries, face masks and eye wear when the site requires.
  • We shall advise you of our arrival on site via phone.
  • We will then unload our own vehicle, placing the goods where advised.
  • No signature will be required, your name will be taken and placed on the delivery sheet.
  • We will then return to our vehicle ensuring that you attend to your goods.
  • Then we will leave your site.

Deliveries to us:

  • Drivers and suppliers to communicate delivery date and details prior to delivery.
  • We will watch the delivery being unloaded.
  • We shall then visually check the goods.
  • The ERF colleagues name can be used to ‘sign’ for the delivery, as no signature shall be given.

ERF Delivery Drivers:

  • All our vehicles and drivers have a COVID-19 safety pack on board.
  • Our drivers are trained in delivering to open and enclosed sites.
  • Disposable gloves are worn for all deliveries. Where sites are enclosed or internal to buildings, our drivers will wear safety glasses and masks for your delivery.
  • We will not ask for a signature but will take a name and a photograph of the delivered goods.
  • We will monitor all changes in the government guidance and apply these rules to our deliveries.

Sales Counters:

  • All counters have instructions clearly marked on the door before entry.
  • Social distancing is clearly marked on the floor.
  • Staff wearing all necessary PPE minimum gloves, (eyewear and masks where appropriate).
  • Goods placed on counter. We will step back to keep distance.
  • Customers steps forward and takes their goods.
  • Customer leaves giving name for COVID-19 as signature.
  • Please observe the maximum numbers allowed in each branch at any one time.

ERF Stores:

  • Safe working practices.
  • Social distancing.
  • PPE worn.
  • Clear marking.
  • No external visitors.
  • Site cleaned at regular intervals.

Visitors:

  • All visitor meetings are to take place over virtual conferencing when possible.
  • If face to face meetings are unavoidable, then social distancing must be observed.
  • Adhere to all government guidance.

The branches that we now have open are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
Ilkeston 0115 930 6858
Leicester 01162628421
Mansfield (FCC) 01623 631200
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Need PPE?
We have a range of PPE available. View PPE available here and speak to your local branch to order.



ERF Ilkeston is Open From Today!

11 out of 12 branches now open for our customers

The branches that we now have open are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114

Ilkeston 0115 930 6858
Leicester 01162628421
Mansfield (FCC) 01623 631200
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Safe Working Practices. Safe for you. Safe for us.
Check out how we are keeping us all safe with our COVID-19 safe working practices. Safe collections in branch and safe deliveries.

Need PPE?
We have a range of PPE available. View PPE available here and speak to your local branch to order.

It’s been a challenging time, but we have continued to look after our customers and can’t wait to welcome more of you back into the branches.

 

The ERF Team



ERF Mansfield (FCC) opens it’s doors again!

Another open branch for you.

The branches that we now have open are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
Leicester 01162628421
Mansfield (FCC) 01623 631200
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Safe Working Practices. Safe for you. Safe for us.
Check out how we are keeping us all safe with our COVID-19 safe working practices. Safe collections in branch and safe deliveries.

Need PPE?
We have a range of PPE available. View PPE available here and speak to your local branch to order.



ERF Blaby, Derby and Nuneaton opening this week!

We are pleased to let you know that the ERF Blaby, Derby and Nuneaton branches are reopening this week.

Derby opened on Tuesday, Blaby on Wednesday and Nuneaton will open tomorrow (Thursday 4th June.)

We are working hard behind the scenes to ensure that the branches are safe for your return and have implemented a number of safe working practices. Find out more here.

There is also a range of PPE available to ERF customers. Find out more here and call your local branch to order.

The branches which are now open, are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953 (opens tomorrow!)
Wolverhampton 01902871853

We hope to see you soon,

The ERF Team



Personal Protective Equipment (PPE) for ERF Customers

We have a range of PPE available for our customers, so that you can continue to work safely.

Call 0115 920 3961 to order or speak to your local ERF team.

Face MaskN95FFP2WV KN95 FFP2

Face Mask Anti Infection – FFP3KN99 FFP 3

Blue Nitrile Glove – LargeNLSNGLOVELBLUE or Medium – NLSNGLOVEMBLUE

Face Shield ProtectorVISOR1

Hand Sanitiser Hand Gel ALCGEL5L 5L



We are Opening More Branches to Help you

ERF Wolverhampton and ERF Newark are now Open

Due to increase in customer demand, we are pleased to let you know that as of Friday 22nd May, our Wolverhampton and Newark branches are also open.

Deliveries

We can offer deliveries for all our customers, just give your normal branch phone number a call and the ERF team will be on hand to help.

Branch phone numbers are below:

Andover 01264357374
Birmingham 01218091980
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
FCC Mansfield 01623631200
Ilkeston 01159306858
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Open Branches

Andover

Cannock

Nottingham

Leicester

Newark

Wolverhampton

Call and Collect

Collections are available from our open branches listed above.

Safe Working Practices

We all want to get back to work and ensure that we are able to do so safely. Therefore we have been working hard to make our branches safe, in line with the COVID-19 guidelines. There are limits on the number of people allowed in the branch and our team will be wearing the necessary PPE equipment so that you feel safe to come to the branches and collect your goods. Find out more about our ERF safe working practices here. If you have any suggestions or comments for the team, please let us know.

 

We will continue to keep you updated as and when we open the other branch locations.

Thanks for your patience and stay safe.

The ERF Team