Andy Harper has been working as part of the ERF team since 2013 and has always played a pivotal role in the management of our key accounts. Moving forwards, he will drive the ERF sales team to ensure that our customers continue to receive only the very best customer service.
Andy Laycock commented:
‘I am delighted Andy has joined the company leadership team as Head of Sales. His passion for customer service and satisfaction is infectious and has directly influenced how we trade over recent years.
Andy’s deep understanding of the relationship between contracting and wholesaling, combined with our business strategy provides a great fillip for our planned future growth and expansion into other markets.
I have no doubt Andy will excel in his new role and will ensure a tighter coordination of our sales operations to better serve our customers and meet our market goals.’
We are constantly evolving and adapting to the world in which we live and work in and having the right individuals in the right roles within the business, is critical. This will ensure we are fighting fit, to face the challenges which will be thrown at us, and to best serve our customers, who are our top priority.
Andy Harper added:
‘It’s a privilege to move into this new role at ERF. I will focus on doing the basics right, ensuring our customers are at the heart of everything we do.
Now more than ever, excellence in service levels will be why our customers continue to trade with us. We know that we have the right products and the right team in place, to truly put the customer first. We are a family business and give that personal touch to the service we provide, meaning that we can add value on top of providing the essential products our customers need.
I am very excited about what 2021 will hold for ERF.’
We wish Andy all the best for his new role and we are looking forward to supporting him with the results that he is striving towards.