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Andy Laycock Moves into Managing Director Role as Part of Planned Company Evolution

We are delighted to announce that ERF’s own former Sales Director, Andy Laycock, has stepped into the role of Managing Director from 4th January 2021. This move sits as part of a planned and managed set of changes, focused on propelling ERF into the next stages of its growth.

Andy has been part of the ERF family for 15 years and has been a crucial part of its success during this time, working closely alongside our now former MD and current CEO, Robin Combellack.

Robin commented:

‘This announcement is part of a planned transition, throughout which, a committed and talented team has been built. Headed by Andy Laycock, they will drive through on our investment and achieve the targets they have set themselves. Andy has played a huge role in ensuring this team is ready to go.

Andy has the company’s interests ingrained in him and has played a major role in writing and embedding our core values into the business. 15 years of working together along with 2 years of planning, mean I have every confidence Andy will expand the business and allow me to work on the group and our strategy as CEO.

As ERF enters this new phase, it is clear that more time is required on strategic rather than operational matters. The industry is changing, as is distribution and we want to be at the forefront of these changes. ‘

Andy continues to play a key role in helping ERF navigate through the COVID-19 crisis, which has presented its own unique challenges.

Andy commented:

‘I am delighted and feel truly privileged to be given the opportunity to lead our business into the next phase of transformation. A new “Post-COVID” era is emerging, and it is one in which we will drive growth and customer service levels forward through digitalisation, whilst at the same time continuing to embrace the importance of personal relationships throughout our entire supply chain.

Early in 2021, we will launch our online business to business trading platform. As the world has accelerated its move to digital sales and customer interaction, electrical wholesaling will be no exception and ERF will be at the forefront of the independent wholesaling market moving online.

Ease of trading has been the focus throughout the complete development process, and we are very excited by how ERF Online will enhance our customer service offer.

I encourage and welcome all to make contact with us and discuss your own service requirements. I want our customers to keep returning to us because of how great trading with ERF feels.’

To coincide with Andy’s move into the role of MD, ERF is going through a planned process of digitisation. This was part of the strategy long before we even knew of COVID-19 however, the pandemic has highlighted to our business that there is a critical need for digitisation, more so than ever before.

We have been investing in digitising our business since 2018, in systems such as our new ERP system, which allows us to be cloud based and operate from any location. We are also now able to utilise the new technologies available to us with a CRM package just about to launch, which will focus on helping us to manage the relationships even better, that we have with our customers.

Shortly after, we are very excited about the launch of our B2B ecommerce website which will allow our customers the opportunity to trade with us 24/7 online.

Robin commented:

‘Digitisation is going to be key to offering our customers the service that is now expected. Same day deliveries, placing orders online, online visible stock holdings and pricing for every customer. It sounds simple, but this has required significant investment and ERF have made this commitment throughout 2019 and 2020. We have invested in this technology despite the difficult recent trading conditions, as our commitment to the future is unfaltering.

I look forward to heading the group and supporting Andy and his team in the growth of ERF Electrical Wholesalers Ltd.’

 

 



ERF Christmas Opening Hours 2020

 

 Thank you for your business and support in 2020.
We wish you a safe Christmas and New Year and we will be here to support you in 2021.


Electrical Meter Calibration Day at ERF Blaby Sparks Great Turnout

ERF Blaby Assists Large Numbers of Local Electrical Contractors to get Their Meters Calibrated

Last week, on Wednesday 9th September, the ERF team at Blaby calibrated over 40 customers meters.

The calibrations were conducted by a calibration partner, who are experts in electrical testing calibration. Meters were either collected or dropped off between 8am and 12.30pm and were all calibrated on the same day.

We know that it may have been difficult during lock down and this period of uncertainty to get your meters tested, and that is why we are even more committed to ensuring we are able to provide this service to you.

Missed the calibrations at Blaby? No problem. We have a large number of calibration dates throughout the rest of the year. Check out the dates and book yourself a place here: ERF Calibration dates.

 

ERF Blaby Service Manager Jack Skelton commented:

“ERF Blaby’s calibration day yesterday 09.09.2020 was supported overwhelmingly. 42 testers were calibrated for our loyal customers as well as food, drink and a lot of laughs. As a whole, the day reiterated the unmatched support from the local area our ERF branch receives, which we are hugely grateful for”.

 

Social Distancing and PPE

During these times we are committed to continuing to provide services like these in the safest way possible. We have FREE masks for customers to wear whilst in branch, hand sanitiser, gloves and lots of signs to help let our customers know how to keep themselves safe. Social distancing is practised at all times by both staff and the ERF team and we are confident that we continue to operate in a covid secure way.

Should you have any concerns, or need you meters collecting, please speak to you local ERF team.



Extended Opening Hours for all ERF Branches

From 1st September 2020, all ERF branches will have extended opening hours.

The new opening hours are:

Monday to Thursday: 7.30am – 5.30pm

Friday: 7.30am – 5pm

This decision was made so that we can better look after our customers, from the branches and ERF Support Centre.

All 12 ERF branches will have the same opening hours.

Hope to see you soon!

The ERF Team

 

 



ERF Mansfield (FCC) opens it’s doors again!

Another open branch for you.

The branches that we now have open are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
Leicester 01162628421
Mansfield (FCC) 01623 631200
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Safe Working Practices. Safe for you. Safe for us.
Check out how we are keeping us all safe with our COVID-19 safe working practices. Safe collections in branch and safe deliveries.

Need PPE?
We have a range of PPE available. View PPE available here and speak to your local branch to order.



ERF Blaby, Derby and Nuneaton opening this week!

We are pleased to let you know that the ERF Blaby, Derby and Nuneaton branches are reopening this week.

Derby opened on Tuesday, Blaby on Wednesday and Nuneaton will open tomorrow (Thursday 4th June.)

We are working hard behind the scenes to ensure that the branches are safe for your return and have implemented a number of safe working practices. Find out more here.

There is also a range of PPE available to ERF customers. Find out more here and call your local branch to order.

The branches which are now open, are:

Andover 01264357374
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953 (opens tomorrow!)
Wolverhampton 01902871853

We hope to see you soon,

The ERF Team



Personal Protective Equipment (PPE) for ERF Customers

We have a range of PPE available for our customers, so that you can continue to work safely.

As per the Governments announcement, the temporary VAT zero rate ended on 31.10.20 and therefore the VAT on PPE has now returned to 20%.

Call 0115 920 3961 to order or speak to your local ERF team.

Face MaskN95FFP2WV KN95 FFP2

Face Mask Anti Infection – FFP3KN99 FFP 3

Blue Nitrile Glove – LargeNLSNGLOVELBLUE or Medium – NLSNGLOVEMBLUE

Face Shield ProtectorVISOR1

Hand Sanitiser Hand Gel ALCGEL5L 5L

PPE flyer with VAT



We are Opening More Branches to Help you

ERF Wolverhampton and ERF Newark are now Open

Due to increase in customer demand, we are pleased to let you know that as of Friday 22nd May, our Wolverhampton and Newark branches are also open.

Deliveries

We can offer deliveries for all our customers, just give your normal branch phone number a call and the ERF team will be on hand to help.

Branch phone numbers are below:

Andover 01264357374
Birmingham 01218091980
Blaby 01162788000
Cannock 01543570500
Derby 01332344114
FCC Mansfield 01623631200
Ilkeston 01159306858
Leicester 01162628421
Newark 01636610800
Nottingham 01159203961
Nuneaton 02476346953
Wolverhampton 01902871853

Open Branches

Andover

Cannock

Nottingham

Leicester

Newark

Wolverhampton

Call and Collect

Collections are available from our open branches listed above.

Safe Working Practices

We all want to get back to work and ensure that we are able to do so safely. Therefore we have been working hard to make our branches safe, in line with the COVID-19 guidelines. There are limits on the number of people allowed in the branch and our team will be wearing the necessary PPE equipment so that you feel safe to come to the branches and collect your goods. Find out more about our ERF safe working practices here. If you have any suggestions or comments for the team, please let us know.

 

We will continue to keep you updated as and when we open the other branch locations.

Thanks for your patience and stay safe.

The ERF Team



ERF COVID-19 Safe Working Practices

We are open and more information on which businesses are open for collections, can be found here. 

The safety of our customers and our colleagues is our number one priority. We are therefore working hard to ensure that all the necessary safety measures are in place to that we can get back to working together and getting the economy moving again.

Your concern is our concern, so we have implemented the below safe working practices into the ERF business to protect us all:

Deliveries from us:

  • All delivery drivers have personal protective equipment (PPE), including disposable gloves worn for all delivers, face masks and eye wear when the site requires.
  • We shall advise you of our arrival on site via phone.
  • We will then unload our own vehicle, placing the goods where advised.
  • No signature will be required, your name will be taken and placed on the delivery sheet.
  • We will then return to our vehicle ensuring that you attend to your goods.
  • Then we will leave your site.

ERF van_07.05.20

 

 

 

 

Deliveries to us:

  • Drivers and suppliers to communicate delivery date and details prior to delivery.
  • We will watch the delivery being unloaded.
  • We shall then visually check the goods.
  • The ERF colleagues name can be used to ‘sign’ for the delivery, as no signature shall be given.

ERF Delivery Drivers:

  • All our vehicles and drivers have a COVID-19 safety pack on board.
  • Our drivers are trained in delivering to open and enclosed sites.
  • Disposable gloves are worn for all deliveries. Where sites are enclosed or internal to buildings, our drivers will wear safety glasses and masks for your delivery.
  • We will not ask for a signature but will take a name and a photograph of the delivered goods.
  • We will monitor all changes in the government guidance and apply these rules to our deliveries.

Sales Counters:

  • FREE masks for customers to wear while in the branch.
  • All counters have instructions clearly marked on the door before entry.
  • Social distancing is clearly marked on the floor.
  • Staff wearing all necessary PPE minimum gloves, (eyewear and masks where appropriate).
  • Goods placed on counter. We will step back to keep distance.
  • Customers steps forward and takes their goods.
  • Customer leaves giving name for COVID-19 as signature.
  • Please observe the maximum numbers allowed in each branch at any one time.

ERF Stores:

  • Safe working practices.
  • Social distancing.
  • PPE worn.
  • Clear marking.
  • No external visitors.
  • Site cleaned at regular intervals.

Visitors:

  • All visitor meetings are to take place over virtual conferencing when possible.
  • If face to face meetings are unavoidable, then social distancing must be observed.
  • Adhere to all government guidance.

 

We thank you in advance for you help and support on the above. Should you have any specific concerns or queries, please speak to a member of the ERF team who will do what they can to accommodate.

Many thanks,

The ERF Team



ERF Open for our Customers from 3 key Branches

We are open to support our customers from 3 key branches

We are pleased to let you know that ERF will continue to be open for our customers, operating from three key branches: Andover, Cannock and Nottingham.

Collections will also be available from these three locations from our £3.2m stock holding.

These businesses will stay open due to the ties with the NHS and Ministry of Defence (MOD) and we will be able to meet all our customer’s needs from these branches.

Due to significant investment in our IT infrastructure, we are fortunate that all our systems are cloud based and therefore we are able to continue to work remotely.

If you wish to place an order, please ring your normal ERF branch number and a member of the team will be on hand to help you.

ERF branch details:

Andover
1, Andover Trade Park, Andover SP10 3ZL
Open 7.30am – 5pm, Monday to Friday

Cannock
1, Ash Park, Hyssop Cl, Hednesford, Cannock WS11 7AX
Open 7.30am – 5.30pm, Monday to Friday

Nottingham
Salop St, Daybrook, Nottingham NG5 6HD
Open 7.30am – 5.30pm, Monday to Friday

Site deliveries will also be available where appropriate.

Payments
We are trying to avoid travelling to our local bank during the current circumstances and therefore we kindly ask that where possible, all customers pay via card or bank transfer, instead of cheque.

For card payments please call us on 01159 203 960 and we will process over the phone.

For bank transfer our details are:
Sort Code:
 20-52-77
Account number: 30337498

We thank you for your continuous support and communication during these times and wish to reassure you that we will do all we can to further support our customers in any way we can.

If you have any queries or wish to discuss something with the team, then please not hesitate to get in touch.

The ERF Team

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